Resume — Glenn Lee | UX Designer

Oct 2020 - Present

Created a design process playbook that outlines our design and development standards, Agile process, delivery timeline estimates, etc. This asset is currently an important part of our initial engagement with both internal teams and external agencies, and has helped us standardize our process, deliverables, and outcomes.
In my first few months at Edwards, I audited our current web properties and created a digital toolkit of components. Following the Atomic Design methodology, I defined small, consistent, and re-usable components in order to speed up design and development times.
Introduced and implemented Figma into our tool stack. This has helped us modernize/streamline wireframing, prototyping, and collaboration.
Lead design activities such as story mapping, heuristics analysis, IDEO-style design thinking workshops, etc. These tools were not known to our group before my arrival, and are now used as ways to brainstorm and arrive at solutions to problems in a goal oriented manner.
Educate internal stakeholders and evangelize the role of design as a first-class citizen in the product development lifecycle.

June 2015 - July 2020

Led a cross functional team of designers to craft Blizzard’s internal ecosystem of tools, including the company intranet, request and incident management tools, visitor experience tools, BlizzCon related applications, and more.
Led and coordinated research and design activities across all organizations, including satellite offices around the world.
Led the creation of the Corporate Applications Style Guide.
Created unique interview activities to grow the design team with new talent.
Designed the Corporate Applications UX Lab.
Mentored interns and junior UX designers.
Championed a user-centered design process across a cross-functional group of designers, engineers, program managers, business analysts, and various project stakeholders.

March 2015 - June 2015

Led the UX audit of an industry-leading account opening tool for banking and credit unions.
Created MeridianLink’s first visual Style Guide and pattern library.
Mentored junior designers and promoted a UCD mindset to Business Systems Analysts and Engineering teams.

March 2011 - November 2014

Led the UI, UX, and creative design of every single product within the VCM group.
Conducted qualitative and quantitative studies to analyze user needs, pain points, and behavior.
Championed a responsive design philosophy for consistent, predictable user experiences across devices.
Created wireframes to communicate complex and abstract ideas with the development team.
Prototyped interactive elements using jQuery, Axure, and Balsamiq. Had ownership of the entire cycle that saw the prototypes brought to fruition.
Iterated the design process over short cycles within Agile methodologies.
Defined and ensured UX standards were being met.
Created graphical elements - including iconography, infographics, wallpaper and more - for all products.

January 2007 - March 2011

Designed and developed the primary user-facing component - a video player that sync’d rich media content to time stamps. Effectively one of the earliest webinar platforms on the web.
Designed three major releases of an accompanying video portal - allowing users to search, categorize, and manage content delivered through the Accordent video player. This product won the 2009 Streaming Media’s Reader’s Choice Award for best Enterprise Video Platform.
Performed UX audit across products, ultimately resulting in a reduction of tools.
Provided professional services customizations for Fortune 500 clients, including Nike, Microsoft, Intel, Toyota, Amgen, Harvard University, and many others.
Managed the redesign of the company website by providing technical and branding oversight to an outside firm.
Created the company’s Visual Style Guide.